[ UPDATE 20/04/2022 10:00 ] Astro has updated that its Astro Go and On Demand content has been restored. Customers who are still experiencing issues are urged to contact their support channels.
Update:
— Astro (@astroonline) April 20, 2022
Access to Astro GO and On Demand content has been restored. Thank you for your patience and we apologise for any inconvenience caused.
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If you’re an Astro customer having difficulty watching TV content, you’re not alone. Astro has confirmed that they are currently having technical issues which may affect access to Astro Go and On Demand content. Some users have also complained of interrupted content streaming and difficulty loading the electronic programme guide (EPG).
We’re currently experiencing technical issues which may impact access to Astro GO and On Demand content. Kindly be patient as we are working on restoring the service. We apologise for any inconvenience caused.
— Astro (@astroonline) April 19, 2022
Astro acknowledged the issue at 7.44pm this evening but some users have reported having issues earlier at 6pm. The problem not only affects Astro Go users but also users on Astro Ultra Box and Astro Ulti Box.
Nak tengok cartoon pun tak tenang. Dari 6pm ni. pic.twitter.com/1ywVAKSQ3O
— Fffffei (@superFei10) April 19, 2022
As usual, customers have also complained about the issue on social media including a user watching via the Astro TV app. Most of them have the error message displaying “Streaming session failed – Connection was interrupted. Press [back] and play the programme again. If problem persist, please check your network.”
@stadiumastro @astroonline hi may i know why the channel guide is not available? pic.twitter.com/W8S79pyhQS
— zakwan hakim (@zakwanhakim) April 19, 2022
If you try watching on Astro Go, the app will display a message “Astro GO Server is busy – Our servers are experiencing high traffic right now (Code 500), Please wait while we try to reconnect you.”
Bila isu ni nak setel ? Saya guna Astro TV app pic.twitter.com/jmhthw60E2
— niq 🇲🇾🇵🇸 (@aniq8676) April 19, 2022
At the time of writing, Astro has not provided a targetted time to resolve the issue. According to Astro’s tweet, they are working on restoring its services as soon as possible. Are you affected as well? Let us know in the comments below.
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