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TM has replaced over 7,000 Unifi equipment for flood-affected customers for free

  • BY Alexander Wong
  • 8 January 2022
  • 5:41 pm
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Following the devastating floods that happened last month, TM has announced a series of initiatives to help affected customers. One of them is the free replacement of damaged Unifi equipment with no further contract extension.

Sentiasa memberikan yang terbaik dalam memastikan pelanggan kami kekal terhubung. #Banjir2021 pic.twitter.com/yAv1brmbvU

— Yunni (@unifi) January 8, 2022

As shared on their official Twitter account yesterday evening, the majority of customers in Taman Sri Muda have lost their internet connection and 4 nodes in Pahang were seriously affected after the floods. As of 6th January, they have replaced more than 7,000 CPE (Customer Premise Equipment) in both Selangor and Pahang. Affected customers were given a new WiFi 6 router, a new modem, telephone, and the latest Unifi Plus Box.

We have replaced the damaged Customer Premises Equipment (CPE) of affected customers with a new Wi-Fi 6 router, a new modem, telephone and the latest unifi Plus Box.

— Yunni (@unifi) January 7, 2022

The broadband provider has also mobilised its #TMCareCrew and volunteer staff from various divisions in different states to help customers in getting connected to their loved ones.

Customers affected by the floods can request a free equipment replacement by calling 100 or reaching out to them via live chat. The equipment replacement offer is applicable for Unifi customers including Unifi Air. For Streamyx customers, TM says the service is a discontinued product and they will offer a special package for affected customers to switch to Unifi.

In addition, TM is offering a two-week subscription waiver for customers affected by the floods and they will also extend the credit terms to 60 days as well. Recently, TM had experienced disruption for its Unifi TV service and they are offering free access to all channels from 14th January to 12th February 2022.

[ SOURCE ]

Related reading

  • TM says sorry for Unifi TV downtime by offering free access to all channels
  • TM waives 2 weeks subscription, extend credit terms for Unifi customers affected by floods
  • TM: No contract extension for free replacement of Unifi equipment damaged by floods
  • Unifi Service Guarantee: Users will be compensated if service is not restored in 24 hours
Tags: Fibre BroadbandfloodTMUnifiUnifi AirUnifi BroadbandUnifi Plus Box
Alexander Wong

Alexander Wong

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