Astro has announced that it will stop accepting new Astro Fibre subscriptions starting 1st February 2026, with the pause remaining in effect until further notice. The move is part of what the company describes as a strategic review of its businesses.
Importantly, Astro says the decision will not impact existing Astro Fibre customers, including those who sign up before the cut-off date.
According to Astro, all current customers will continue to receive the same service, plan features, billing arrangements and customer support without any interruption. No action is required from existing users, and Astro has assured that service quality and support levels will remain unchanged.
Technical support will also continue as normal. This includes maintenance, repairs, equipment replacement and existing installation orders. Astro added that customers may still upgrade or change their plans, while relocation requests will be supported where fibre coverage is available.
The announcement comes somewhat unexpectedly, as it follows recent efforts by Astro to promote its fibre broadband service, including a limited-edition collaboration featuring a Didi & Friends-themed router. The campaign was positioned as part of Astro’s push to attract new Astro Fibre subscribers, making the timing of the pause notable.
Jokingly, one could even wonder if the colourful routers proved too popular, and that Astro decided to put new sign-ups on hold after selling out. Of course, Astro has not linked the router collaboration to its decision, stating instead that the pause is driven by a broader strategic review.
It is also worth noting that Astro had previously allowed customers to subscribe to Astro Fibre as a standalone broadband service, without bundling it together with its TV offerings.
However, based on checks at the time of writing, Astro’s official Fibre sign-up flow now appears to require customers to select at least one TV pack when subscribing, with standalone broadband no longer clearly presented during the online sign-up process.
Astro has not commented on whether this reflects a permanent change to its broadband packaging strategy.
For customers who need assistance, Astro says its support channels remain open, with help available via phone at 03-9543 1543 or by email at [email protected]. Any further updates regarding Astro Fibre will be communicated through Astro’s official channels.
