[UPDATED] Celcom users face network disruption at certain areas nationwide

[ UPDATE 25/08/2020 16:40 ]: According to Celcom, the issue has been resolved and fully recovered. Customers that are still facing issues are urged to restart their devices.

Update: The issue was resolved and fully recovered at 3.30pm today. Affected customers are advised to restart their devices. We thank you for your patience.

— Celcom (@Celcom) August 25, 2020

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It appears that Celcom customers in certain areas may experience issues with their voice and data services. The issue had started in the past hour and some Celcom users experienced no signal or no bars on their mobile devices.

Customers in some areas nationwide may find their voice and data services experience affected. Our technical team is working hard to resolve this issue and services are expected to return to normal by 5.00pm today, 25 August 2020.

— Celcom (@Celcom) August 25, 2020

Celcom has acknowledged the issue and they tweeted that their technical team is working hard to solve the problem. The blue telco expects services to be restored by 5.00pm today.

It isn’t clear what is the cause of the problem but it appears that not everyone is facing the same issue. A couple of us at the SoyaCincau team are on Yoodo which uses Celcom’s network and the line seems to be working just fine. It appears that Tune Talk users might be affected as well as since they have also retweeted Celcom’s notice.

https://twitter.com/TuneTalk/status/1298158558748356608

Are you having similar problems when making voice calls or accessing mobile data? Let us know in the comments below.

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