[UPDATED] Celcom users in Penang may experience call and data service disruption

[ UPDATE 1/7/2020 22:00 ]: Celcom has updated that the issue has been resolved at 6:19pm.

Update: Dear customers, please be informed that this issue was resolved at 6.19pm. We thank you for your patience.

— Celcom (@Celcom) July 1, 2020

[ UPDATE 1/7/2020 12:58 ]: TM has revealed that a fire incident at one of its nodes had caused network interruption for users and 3rd party mobile networks in Penang. More info here.

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Celcom has acknowledged a service interruption that affects users in Penang Island and at Seberang Jaya. It added that both voice and data services may be disrupted.

According to the blue telco, the disruption was due to a fire incident at their partner’s network site. Their technical team is working to restore its services as soon as possible but there’s no timeline at the moment.

Customers in parts of Penang Island and Seberang Jaya may experience disruption of voice and data services due to a fire incident of our partner's network site. The technical team is working hard to restore the services as soon as possible.

— Celcom (@Celcom) July 1, 2020

Pengguna Tune Talk di Pulau Pinang & Seberang Jaya, sila ambil maklum notis dari pihak Celcom berhubung isu rangkaian di kawasan anda. Pihak teknikal mereka sedang berusaha untuk baikpulih secepat mungkin. https://t.co/z0x9unuo1o

— Tune Talk (@TuneTalk) July 1, 2020

This issue also affects other Mobile Virtual Network Operators (MVNO) which include Tune Talk, Yoodo and XOX. If you are using Celcom’s network in Penang, do let us know about your experience this morning.

[ SOURCE ]

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