[ UPDATE 20/0/2024 19:35 ] TM has rerouted traffic to address the Unifi service degradation issue, the submarine cable fault occurred near Lantau Island, Hong Kong.
[ UPDATE 20/9/2024 13:15 ] According to TM, full recovery for Unifi’s slow internet and browsing issues is expected by 6:00pm today.
#Unifi Alerts
— Yunni (@unifi) September 20, 2024
Update 20 September 2024, 12.00pm:
Our team is actively optimising the internet connection to improve your browsing experience and the full recovery is expected to be completed by 6.00pm today.
For any enquiries or updates, please reach out to us via DM.
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If you’re using Unifi Broadband at home and having a very sluggish internet experience in the past few days, you’re not alone. TM has officially announced that they are encountering a submarine cable fault which affects internet usage and browsing experience on its network.
According to TM, their team is actively working to address the cable fault situation and they are optimising the connection during this period.
#UnifiAlerts
— Yunni (@unifi) September 19, 2024
We are currently experiencing a submarine cable fault, which may impact your internet usage and browsing experience. Our team is actively working to address the situation and optimize your connection during this period.
We understand the importance of staying… pic.twitter.com/ZEvxmG9KrC
This is not the first time submarine cable faults have impacted internet services in Malaysia and most internet service providers will reroute traffic to mitigate the issue. TM has not named the impacted submarine cable which caused the degradation of internet services.
Typically, a submarine cable repair could take days or weeks depending on the location and severity. If it happens in Malaysian waters, it is worth pointing out that the Malaysian government has recently reinstated the cabotage exemption for foreign ships to conduct undersea cable repairs. This would allow faster repairs and attract more submarine cable investments into the country.
We have reached out to TM for further details on the issue.
Related reading
- Malaysia finally reinstates cabotage exemption for undersea cable repair ships
- Several undersea cables are damaged but the effect on your internet speed may be minimal
- International capacity loss due to APCN2 cable fault fully restored for TM customers
- MCMC: Submarine cable issue causes minimal disruption to Malaysians
