[ UPDATE ] Maybank’s ATM, website, M2U and MAE apps are currently inaccessible

[ UPDATE 17/1/2022 17:23 ] Maybank has updated at 4:58pm that all of its banking channels are now back to normal.

#MBBAlert Dear valued customers,

Kindly be informed that you may now perform your banking services on all our channels as they are back to normal.

Our sincere apologies for the inconvenience caused and thank you for your patience and continuous support.

— Maybank (@MyMaybank) January 17, 2022

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[ UPDATE 17/1/2022 16:30 ] Maybank has updated that its branch banking, ATMs, Self Service Terminals, and debit card services are affected as well.

#MBBAlert Dear valued customers,

Kindly be informed that the following services are temporarily unavailable:
– Maybank2u web and mobile banking services
– ATMs and Self Service Terminals (SSTs)
– Branch banking
– Debit card usage

— Maybank (@MyMaybank) January 17, 2022

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If you are facing difficulty accessing your Maybank online account via their website and mobile application you’re not alone. Maybank has confirmed that its Maybank app, MAE, M2U, and website are currently experiencing an intermittent service interruption.

Any inconvenience is much regretted. Please be informed that we are experiencing intermittent service interruptions for Maybank App, MAE by Maybank2u App and M2U website at the moment. [1]

— Maybank (@MyMaybank) January 17, 2022

On the main Maybank2u.com.my website, you can enter your username but you’ll be greeted by a “Service is currently unavailable” message after entering the password. The MAE app is currently inaccessible as it only shows the M logo loading animation before prompting an error message “Something is wrong”.

According to Maybank on Twitter, they are working closely to rectify the issue. So far there’s no estimated time of full restoration and they regret any inconvenience caused. This is probably Maybank’s first major outage this year and it had similar issues for both website and app in December just before Christmas.