A few days ago, Yoodo customers had faced a major service interruption which affected mobile data connectivity. Yoodo has sent out an email today to apologise for the trouble and they are offering a small token of compensation.
According to Yoodo, all active customers as of 20th March will be given 3GB of free data starting from 12.01am on 23rd March 2021. The FAQ states that the 3GB data will be automatically added to your current data pool and it will be valid until your current plan expires or renew.
The 3GB data can be used for anything including hotspot usage. If you didn’t receive the data by 2.00am on Tuesday, you are advised to contact customer service via Live Chat.
The digital telco which uses Celcom’s network has explained that the disruption had occurred during its planned maintenance and upgrade which started on 17th March 2021. The main service disruption was detected on 18th March 2.30am and it was rectified by 3.00pm on the same day.
However, on 19th March at 1.00am, there was another issue which affected a number of customers who were scheduled for renewal on 18th March and their services were disrupted. On 19th March at 4.00pm, 50% of affected customers have their services restored and it was fully resolved for the remaining customers at 9.30pm on the same day.
Yoodo says they will learn from this experience and they are hard at work to ensure that they are better equipped to handle these situations moving forward. For customers that are still having issues, are urged to contact Yoodo via Live Chat.