[UPDATE] Unifi Fibre, Mobile and Streamyx users in Northern region face disruption due to cable cuts

[ UPDATE 4/02/2021 09:50 ]: TM has updated that the cable issue has been fixed and its Unifi and Streamyx services are fully restored. The services were restored in stages since 12:00am midnight.


TM has announced that its Unifi Fibre broadband, Unifi Mobile and Streamyx services in Perak are having disruption due to a cable cut incident. The telecommunications giant believes that the cable incident was caused by vandalism and they are working to rectify the issue as soon as possible.

According to their update on social media, the cable issue affects Unifi and Streamyx users in Pantai Remis, Sitiawan, Tanjung Malim and Tapah in Perak. It added that multiple main connection cables are damaged.

Due to the complexity of the connection, TM says the restoration will take some time and their technical team is working around the clock to restore its services as quickly as possible. Further updates will be shared on their Facebook and Twitter account.


Based on complaints on social media, it appears that the issue has affected connectivity for Northern region users which also includes Celcom and Maxis fibre customers on TM’s HSBB network. It is believed that users may experience slower connectivity due to congestion.

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Are you currently experiencing issues with your Unifi connection? Let us know in the comments below.


Alexander Wong