[UPDATED] Celcom faces network disruption, voice and data services affected

[ UPDATE 4/10/2020 19:00 ] Celcom has announced that it has began restoration of its network since 6pm. As a token of appreciation for its customers’ patience, they are offering free data usage from 6pm (4th October) until 12.00am.
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If you’re using Celcom and facing issues with mobile data and voice calls, you’re not alone. It appears that there’s a network disruption at the moment which causes some devices to show “no signal” or “emergency calls only” status.

Celcom has acknowledged the technical issue which affects their voice and data services in certain areas nationwide. According to the blue telco, their technical team is working hard to resolve and restore its services as soon as possible.

MVNO Tune Talk appears to be affected as they have retweeted Celcom’s announcement:

https://twitter.com/tunetalk/status/1312675883560255489

Yoodo which also utilises Celcom’s network has also posted a similar message on their social channels:


Meanwhile, Unifi has announced that Unifi Mobile customers outside their 4G coverage areas may face service disruption. Unifi Mobile relies on Celcom for domestic roaming in areas without Unifi’s 4G coverage. They added that their 4G network is not affected.

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Interestingly, we don’t have issues with our Yoodo service. How’s your Celcom service at the moment? Let us know in the comments below.

Alexander Wong