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Pos Malaysia is asking customers for their patience due to ‘unexpected delays’

  • BY Dzamira Dzafri
  • 23 June 2020
  • 12:14 pm
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Pos Malaysia put out a statement saying that they are “still experiencing a surge of parcel volume especially in East Malaysia”. They’re asking customers for their patience and understanding during this time.

They explain that there are potential delays in parcel deliveries, especially in East Malaysia, due to “limited availability in flights”. However, they mention that they are “working tirelessly to maximise their capacity” to ensure deliveries are carried out as soon as possible.



The statement was then met with many comments from netizens—many of them weren’t too happy with Pos Malaysia.

Statement released only after MONTHS of complaints by CUSTOMERS. Get your act together la bukan baru first day you're in this business. MEMALUKAN. And no, no need to reply with "apologies for the inconvenience", show it through ACTION instead. Pos Malaysia BOD and mgmt plz quit.

— Nbk7590 (@nbk7590) June 22, 2020

Ala kau sikit sikit parcel banyak. Sikit sikit parcel banyak. Kurier lain spt Ninja Van & J&T pun banyak juga! Laju je kerja dorang. Alasan sama je sikit sikit parcel banyak. Barang simpan sampai sebulan, lepastu tak update langsung. Yang kena maki seller bukan korang

— . (@axblurgh) June 22, 2020

Twitter user @mhmdxqb pointed out that “other courier companies like Ninja Van and J&T have faster service”. However, I searched for the other courier companies on Twitter, and they had the some of the same complaints as Pos Malaysia.



Can shopee stop engaging ninjavan as their courier service. They clearly don’t have enough staff & refuse to do anything about it. What’s the point of setting up an online platform of you can’t keep up with the feedbacks.

— bob ajusshi (@pyupyunim) June 17, 2020

@jntexpressmy hi J&T Express – Malaysia, saya masih belum dapat barang tapi status dah bertukar deliver. Cuba mesej runner tapi xberbalas. Please help me pic.twitter.com/wCNp8Rtj2O

— Muhammad Hazman (@hazmanrosman) May 6, 2020

Pos Malaysia also recently had some controversy as allegedly, postmen would not be receiving any bonus this year despite the increase in deliveries during the movement control order period. Afterwards, the company says it is “committed to ensure that its employees’ future are protected”, and that “they are undergoing a transformation process to turn the business around”.

Have you experienced any delays with your recent e-commerce orders? Do let us know in the comments.

Related reading

Pos Malaysia responds to viral struggling postman story on social media

Tags: Pos LajuPos Malaysia
Dzamira Dzafri

Dzamira Dzafri

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