With the ongoing COVID-19 pandemic, most people will have to put their travel plans on hold. AirAsia has recently announced that they are giving all customers the option to retain the value of their flight booking with a Credit Account which can be redeemed within 730 calendar days (2 years) from the issuance date.
For those that have redeemed their credit account earlier, it appears that the low-cost-carrier is extending the validity automatically for all guests that are affected by the COVID-19 travel restrictions. In the initial announcement, guests that have received their credit earlier were required to request for an extension but now we are told by a reliable source that no further action is required.
If you have an upcoming flight and if you haven’t done anything yet, you would still need to request for credit via the AVA chatbot. Your booking reference code and BIG ID number will be required. If you’ve received the credit in May 2020, it will be valid until May 2022. Since AirAsia typically opens up most of its seats for booking a year in advance, you could possibly use it for trips in 2023.
During the early phase of the outbreak, AirAsia had initially offered 365-days validity for account credit. Earlier this month, the airline has doubled the validity period to 730 days to provide greater flexibility to its guests. Cash refunds are not available which is similar to Malindo, Malaysia Airlines and Firefly.
AirAsia’s 2-year credit validity is longer than most airlines in the industry. Most airlines are offering travel vouchers or credit that are valid until 31st December 2020 or up to 1-year.
Apart from requesting for credit, AirAsia is also offering all guests the option to make unlimited flight changes. This is applicable for any new travel date on the same route before 31st October and you can change unlimited times without additional costs subject to seat availability.
These options are available for guests that book via AirAsia’s online channels. For those that have made group bookings via travel agents are urged to contact their respective agents for further assistance.
For those that have purchased the limited RM499 unlimited pass, AirAsia has also extended its travel validity to 30 June 2021.