Mercedes-Benz reopens, but with stricter operating procedures

Following the Conditional Movement Control Order (CMO), Mercedes-Benz will reopen their showrooms and resume services and repairs. However, they will need to proceed with stricter health and safety protocols.

“The safety of our customers are paramount to us and we will continue to closely monitor the COVID-19 situation in Malaysia to ensure adequate safety and precautionary measures are in place at our premises. As we adapt to the new normal, we will be introducing many new digital approaches in the business with the first being the Mercedes-Benz virtual showroom. Customers can now view their desired vehicles from the comfort of their own homes and gear themselves up for an immersive virtual test drive experience,” said Dr Claus Weidner, CEO and President of Mercedes-Benz Malaysia.

Mercedes-Benz Malaysia and Mercedes-Benz Services Malaysia’s new measures include:

• Dealerships nationwide will reopen in phases subject to the approval given by the government.
• Routine service and maintenance and/or repairs carried out at dealerships will resume with stringent health protocols in place. Customers can obtain further information and make a booking by clicking here, or contacting their preferred authorised dealership.
• Customers with vehicles service due between 18th March until 12th May will be able to bring their vehicle in for service within 60 calendar days from 12th May.
• Warranty repairs on vehicles with its 4 year warranty expiring between 18th March until 30th June will be honoured within 60 calendar days from 30th June.
• The local production facility in Pekan, Pahang will resume its operations commencing 13th May 2020.

Safety measures

Mercedes-Benz Malaysia’s health and safety protocols, as stated in the above measures, are stricter due to precautions following the COVID-19 pandemic. Here are the new measures added at their establishments:

• Temperature checks before entering dealerships
• The provision of masks and hand sanitisers to customers
• Social distancing practices via limited customers per entry into showrooms
• Cleaning and sanitisation of all vehicles and common areas
• Vehicles will also be sanitised and wrapped with a seat and steering cover before any scheduled servicing and maintenance

Additionally, customers can book a slot for a virtual test drive session online here. You can also contact Mercedes-Benz through their customer service at 1-800-88-1133 or visit their official website for more information here.

Besides Mercedes-Benz, we’ve reported that Proton is also restarting operations with similar new operating procedures. They’ve gradually resumed production operations at their plants in Tanjung Malim and Shah Alam.

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