Grab has announced an update for its GrabCar ride-sharing service that will take effect from 4th May 2020. This is in conjunction with Malaysia’s new Conditional Movement Control Order which allows reopening of selected business sectors in the country.
GrabCar operating hours will be running from 6am to 11pm starting from Monday, 4th of May. Customers must book their rides before 10.30pm.
During the CMCO, Grab is allowing a maximum of two passengers per ride. Both drivers and passengers must wear a face mask at all times and bring their own hand sanitisers. To minimise contact, passengers are encouraged to sit at the back seat of the vehicle.
Passengers that are having flu symptoms such as fever, cough or sneezing are discouraged to request a ride. Grab drivers have the right to cancel rides and report passengers that display symptoms.
Similarly, Grab passengers are allowed to cancel rides and report drivers if they are displaying flu symptoms as well. According to the e-hailing provider, cancellation fees will be refunded after a report is made through the Grab app’s Help centre.
At the moment, Grab has suspended GrabShare and GrabBike to comply with social distancing rules.
For further reading, you can refer to Grab’s COVID-19 guideline page.
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