[Update] Celcom is currently down in Perak, Perlis, Kedah and Penang

[ UPDATE 30/08/2019 8:00PM ] Celcom has updated that its network has been restored in the Northern region at 6:30pm.

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Celcom has acknowledged a network interruption in the northern states of Peninsular Malaysia. As a result, Celcom and Xpax customers in these areas may have difficulty using voice, SMS and data services.

In the past few hours, several Celcom users have complained about having “No Service” on their smartphones.

Guys what's happening with Celcom my bar is completely zero pic.twitter.com/xUNMWG8zZX

— r (@slycrawen) August 30, 2019

@Celcom plssssssssssssssss… Almost everyday like this… 😭😭😭 pic.twitter.com/6oxKhmQT9x

— Adhwa' Nazihah Jamaludin (@AdhwaNazihah) August 30, 2019

According to Celcom, the issue was caused by a “double fibre failure.” The blue telco is trying to resolve the problem as soon as possible and they aim to restore their network fully by 8pm tonight.

SERVICE ALERT: If you're in Perak, Perlis, Kedah and Penang, you may experience disruption in voice, SMS & data services due to a double fiber failure.

Our Tech Team is working hard to restore these services before 8:00pm tonight, 30 August 2019. TQ

— Celcom #NextNormalReady #ReadyWithCelcom (@Celcom) August 30, 2019