Just recently, ride sharing platform, Grab had a serious incident where a passenger was allegedly raped by one of their drivers. Before the dust settles, Grab is facing yet another problem which was made known through a viral video.
The Grab driver had recorded himself while driving and at the same time had mocked his passengers which appears to be from China. In the video, he asked where his passengers were from and then started making fun of them in Bahasa Malaysia.
Obviously, his actions didn’t go unnoticed and Grab had taken action by banning the driver. According to Grab, they have removed him permanently from their platform and they do not condone such behaviour.
Grab’s fast action is commendable but they would need to do more to restore customer confidence when it comes to passenger safety. When it comes to new driver recruitment, Grab says they conduct face to face driver screening and criminal background checks, and they are committed to investing in driver screenings, training and other safety initiatives. For better peace of mind, Grab will be expediting their plans to offer a PDRM panic button on their passenger app.
[ SOURCE ]
Dongfeng Box is now officially available in Malaysia. Launched in partnership with Central Auto Distributors…
Edaran Tan Chong Motor (ETCM) has announced that the Nissan Kicks e-Power is now open…
TikTok in partnership with Communications and Multimedia Content Forum of Malaysia (CMCF) have recently organised…
Tesla owners in Malaysia have reported that their vehicles can now perform the Autopark feature.…
After unveiling its latest smartphones, the Asus ROG Phone 9 series, to the world, Asus…
WhatsApp has introduced a new Voice Message Transcripts feature which allows users to easily convert…
This website uses cookies.