If you’re currently using a US LG G4, chances are you’ve been on the receiving end of one of the device’s notorious boot loop issues. Our own device (also from the US) has for the past week and, for the longest time, nobody claimed responsibility or could even identify what was wrong with the device.
Well, thanks to our knights in shining armour over at Android Authority and Techradar, we now have an answer.
After picking up the story about the bootloop issues from LG G4 users, Android Authority gathered what they knew and confronted LG about it. Thankfully, instead of denying any problems the electronics giant admitted that there was a problem with the smartphone’s hardware and said that they would repair the affected devices, though it is unclear if your device needs to still be under warranty for it to be eligible.
The problem puts the phone in a boot-up loop where it tries to reset, fails and tries again and again which then proceeds to brick the phone. We thought it was a problem with our device’s battery, but now according to LG, it is resulting from “loose contact between components”.
Currently, it is unclear if this problem affects all LG G4s or if it is just limited to those units in the US. However, according to Android Authority, the bootloop issue persists and affects all regional and carrier models of the device. LG advises its customers who have bought their devices via a carrier and are experiencing such issues to contact their nearest LG Service Center for repair under full warranty.
On the other hand, customers who have purchased their G4 smartphones from non-carrier retailers should contact an LG Service Center “with the understanding that warranty conditions will differ”.
We don’t know if this problem affects local Malaysian units, so if you are using a local LG G4, do let us know if you’re experiencing such problems. We’ve contacted LG Malaysia ourselves and we’ll keep you updated on their response.