As if it isn’t obvious enough, land transport authority, SPAD is running an online survey to gauge public perception of our local taxi industry. The survey aims to formulate a solution based on your feedback, to improve the overall service levels.
The survey is conducted online via Google Docs which shouldn’t take more than 5 minutes of your time. Towards the end, the survey covers a couple of questions on new “ride-sharing” service such as Uber and Grabcar.
We find it surprising that SPAD is opting to use Google Docs for this exercise. If they are indeed serious, they could have engage a research company to conduct an proper survey with a sizable sample size. There’s no doubt that our taxi industry requires a full revamp especially when we are listed among the Top 10 countries with the worst drivers.
The spat between licensed taxi drivers and new app-based ride sharing services is still on going. Several taxi drivers had organised a protest on 18th November and they threaten to block KL roads if Uber and Grabcar continues to operate. More commuters are favouring these new app-based ride sharing services as it offers better vehicles, convenient payment options and reliable pick ups without the hassle of negotiating with a reluctant driver.