Huawei has big ambitions to become one of the best technology brands in the world. In just a few short years, the unknown from China grew to claim the 94th position in Interbrand’s top 100 brands list. Today, Huawei is the top-3 leading brand in the global smartphone market and a major global force in telecommunications and networking.
Despite the success, the brand still has a mountain to climb when it comes to brand awareness and perception, because let’s face it, when it comes to prestige or premium, Huawei is not the first name that comes to mind, but the brand is moving in the right direction and it’s heading there fast.
One such move is the introduction of the P8 VIP Service that upcoming Huawei P8 users will be able to enjoy customer service that’s beyond what most other brands provide.
Under the P8 VIP service, P8 users get a one-to-one device exchange for any faults or problems within the first 12 months of purchase. On top of that, if you bring in your P8 for repairs, you will get it delivered to you for free and if for any reason, the screen on your Huawei P8 is damaged, you can get one-time screen replacement for free. The only other brand that we know off that offer a similar level of customer service is Samsung with its personalised customer service for the Galaxy S6 and S6 edge.
The goal behind the P8 VIP Service, Huawei hopes, is to develop products and a customer service experience that meet and exceeds what customers are asking for rather than just making cheap phones that offer little else. Details on the P8 VIP Service in Malaysia will be made available closer to the Huawei P8 local launch. In the meantime, find out what we think about the Huawei P8 here.
