Not happy with Maxis? Get your money back

Not happy with Maxis? Then ask for your money back. Or at least get a month’s waiver on your bill. Maxis say that its completely committed to delivering the best experience to its customers that its willing to put its money on the line.

What is the best experience from Maxis?
Maxis say that it wants to makes things easy for its customers. So you’re not gdoing to see complicated plans with complicated pricing structures, they will also be removing hidden charges and nasty bill surprises. On top of that, the operator say that it will be giving you the best possible network experience on your mobile phone and at home.

In a charter posted on their website, Maxis says you don’t have to worry about being charged about pay-per-use-data without you knowing about it. They also promise not to charge you more than RM50 per month for accidental pay-per-use data charges and you don’t have to worry about being charged for excess usage if you burst your data quota, and you can forget about getting a crazy expensive data bill at the end of the month after you’ve been roaming overseas.

On network, Maxis say that you should experience zero buffering 96% of the time you’re watching videos on YouTube. Popular sites should load in less than 8 seconds, you should get a minimum download speed of 1Mbps 80% of the time and be connected to 3G data 98% of the time you’re on a Maxis network.

You can read more about the Maxis customer promise here.

So is Maxis delivering on their promise?
That’s up to you to decide, what important now is that the operator has drawn the line on the sand. You now know what Maxis is and what Maxis isn’t, so it makes it easier for you to call them out if they don’t deliver on what they should. And this is a good thing. It puts the power in our hand, giving use all the information we need to know that we’re not being cheated out of our money.

We’re not saying that Maxis is the best operator out there but it looks like they are trying hard to be one. At least the desire is there. I guess all they need is a push in the right direction. So let’s give them that push.

What are your thoughts? Do you believe in Maxis’ customer promise? Or is it all a bunch of baloney? Sound off in the comments section.