Since launch, there are a number of ASUS Transformer Prime users complained about poor WiFi and GPS performance. While ASUS has attempted to fix this through software updates, the GPS performance wasn’t up to par for the affected users. According to a support rep, ASUS is determined to solve this and they are expected to offer “GPS Extension Kit” to all owners.
According to a statement found on ASUS VIP area page:
Although the TF201 is not a professional GPS device, as part of our unwavering commitment to our customers we are offering all customers who purchased a TF201 system a free external GPS extension kit called a dongle, which may help improve signal reception and optimize the user experience. We are pleased to announce this offer as part of our commitment to customer service, but it does not replace, alter or amend any existing warranties you may have.
During our brief hands-on, we found no issues on WiFi & GPS and so far we haven’t heard any major complaints from users locally. Nevertheless, ASUS deserves the credit for its pursuit of excellence in resolving customer complaints even if it requires them to issue special dongles as a solution.
So far no word from ASUS Malaysia and we believe this hardware solution will be rolled in stages according to region. For the ASUS Transformer Prime users, any GPS or WiFi issues to report?
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