There have been multiple reports on social media about users of CIMB receiving duplicate credit transactions in their accounts. Some have complained that their accounts have been inexplicably frozen—preventing some users from accessing their money.
A local Twitter user described their experience on 26 January, saying that he received a message from CIMB about how they have “earmarked RM28,500.90” from their account for “erroneous duplicate credits”. The user also shared that CIMB explained to them through Direct Message that it was due to a “processing error” involving its “Money Send” service—which resulted in them receiving duplicate credits in their account.
On Twitter, many other users have complained about how they are unable to spend their money in their accounts because of the “processing error”. They also worry over the possibility that their savings were being drained by hackers.
“We have noted a processing error which has led to a small number of customers receiving duplicate credits in their accounts. We are reaching out to these customers to ensure a fair and managed resolution. Impacted customers can also call us at 03 2295 6188 for further clarification and discussion,” said CIMB regarding the issue.
While CIMB stated that a “small number of customers” were affected, Malay Mail reported that more than 10,000 accounts were affected by this glitch. An affected Twitter user also tweeted that CIMB gave them a call, but it didn’t seem to help.
“A CIMB operator called me. They explained to me about what happened to CIMB and I asked them directly, ‘So, I have to pay the funds?’ and they said ‘Yes, you have to pay.’… the operator also said that another CIMB representative will call me about payment, saying that I can pay in installments. I might just die,” the Twitter user wrote.
“We acknowledge your issue and are currently monitoring the situation. CIMB is also contacting their customers,” said Bank Negara Malaysia, responding to the user’s Twitter thread.
CIMB has urged customers to change their passwords periodically, safeguard personal information, and to check their transactions regularly. If you’ve been affected, do give the bank a call at 03 2295 6188.
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