Are you an Android user and can’t seem to find the Celcom official app on the Google Play Store? You’re not alone. The Celcom Life app was removed from the Play Store last Friday and CelcomDigi has issued a response to the matter.
The Celcom Life app is the official self-care app for Celcom customers to monitor, pay bills and manage their services on their smartphones.
Celcom Life app was delisted by Google
At the time of writing, the Celcom Life app is only available on the Apple App Store and the Huawei AppGallery. However, Digi customers are still able to download the MyDigi app on the Apple App Store, Huawei AppGallery and also the Google Play Store.
According to CelcomDigi, the Celcom Life app was delisted by Google due to a banner within the app which allowed customers to access Netflix directly. The CelcomDigi team has already fixed the issue and resubmitted the new version on Friday itself and it is still pending approval from Google.
What can CelcomDigi users do for the time being?
CelcomDigi added that existing customers who have downloaded the app are not impacted as they can continue using the app on their phones as usual. However, for new customers who have not downloaded the app, you would need to wait a while for Google to approve the app on the Play Store.
For the time being, Celcom customers who require assistance can reach out to their customer support here. They can also pay their bills online and perform prepaid reloads online.
