Following the suspension of MYAirline operations last week, affected passengers were left in limbo and are still waiting for refunds from the troubled airline. Even if you bought a travel insurance policy for the trip, your chances of getting any form of compensation are extremely slim as they do not cover financial-related problems faced by the airline. As a gesture of goodwill, Tune Protect has announced that it will extend its support to affected passengers with a payout of up to RM200 per person.
Tune Protect takes proactive steps to offer relief to MYAirline passengers
Tune Protect said while the suspension of airline operations does not fall under the coverage of Tune Protect Travel Insurance, the Company acknowledges the inconvenience and losses resulting from this regrettable incident for affected passengers. In response, Tune Protect is taking proactive steps to offer a measure of relief.
Tune Protect Malaysia CEO Jubin Mehta said, “We extend this invitation to our Travel Insurance customers who may have been impacted by this unfortunate event to contact us for assistance with the goodwill payout. While such incidents are not typically covered by insurers, we empathise with our customers and would like to extend our support beyond the conventional domain of insurance protection.”
How to claim goodwill payout from Tune Protect?
To claim the goodwill offer, your affected MYAirline trip must be insured by Tune Protect Travel Insurance. The policy must be purchased before 12th October 2023 and has not been cancelled. The commencement date of the policy must be from 12 October 2023 and onwards.
The payout of up to RM200 applies exclusively to flight tickets acquired with MYAirline as the designated carrier and valid for travel from 12 October 2023 onwards. Take note that the goodwill payout will amount to 50% of the flight ticket price, nett of any discount, subject to a maximum of RM200 per passenger.
To submit a claim, you can download and complete the claim form from Tune Protect, and then email the form with supporting documents to [email protected]. You must also attach your flight itinerary from MYAirline (trip commencing 12 October 2023 and onwards) as well as the invoice for flight tickets purchased with MYAirline as the designated carrier.
Once the application is received, it will be reviewed accordingly. Upon approval, the goodwill payment will be made within 3 working days from the approval date. For any queries or assistance, affected MYAirline passengers can reach out to Tune Protect by calling their hotline at 1-800-88-5753 or drop them an email at [email protected].
For more info, you can visit the Tune Protect Travel Easy page.
Related reading
- MYAirline Suspension: CAAM suspends MyAirline’s AOC for 90 days pending investigations
- MYAirline Suspension: What happens to passengers?
- MYAirline Suspension: Malaysia Airlines, Batik Air and AirAsia offer a helping hand for affected customers
- MYAirline to expedite refunds, set up new hotline for affected customers
