CelcomDigi Berhad has announced that all of its 534 branded stores can now serve customers from both Celcom and Digi brands. This provides customers with seamless ease of sales and service transactions at a store nearest to them which includes existing Celcom BlueCube and Digi Stores along with its exclusive partner stores.
At the moment, both Celcom and Digi stores offer 11 types of sales and service transactions to both Celcom and Digi customers which include bill payments, plan changes, SIM card replacements and prepaid reloads. New Postpaid and Prepaid subscribers of both Celcom and Digi can also complete their plan registrations, MNP registrations, or make internet purchases at all the branded touchpoints.
The newly merged telco hopes its existing customers can continue to count on these physical stores for seamless reliable services and experiences that they have enjoyed before. Customers that wish to complete their transactions online are still able to do so on the existing Celcom Life and MyDigi apps. CelcomDigi says it will continue to serve the growing needs of more than 20 million consumers, SMEs and large enterprises nationwide.
In a recent report by The Edge, Axiata revealed that it intends to keep the Celcom and Digi brands in existence as it believed there’s value in keeping both brands. It added that network integration is happening over the next few years and it aims to be completed by 2025.
- Axiata wants to retain separate Celcom and Digi brands, network integration to be completed in 2025
- Celcom and Digi have merged. What does this mean for customers today?
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