This is how Touch ‘n Go aims to address the confusion over TNG Visa card

Last month, Touch ‘n Go announced its latest product, the Touch ‘n Go Visa Prepaid card. It’s essentially a physical prepaid card that lets you make card payments at all Visa merchants worldwide, with the transaction being deducted out of your Touch ‘n Go eWallet balance. However, this led to public outcry over the confusing system, with Touch ‘n Go Visa Prepaid cards unable to be used for tolls and public transport.

This led to the government being involved, with Domestic Trade and Cost of Living Minister Salahuddin Ayub stating that they will look into the matter. It’s been a couple of weeks now since the ministry said they’ll look into it, and they’ve now issued a statement over the matter. According to the Domestic Trade and Cost of Living Ministry, Touch ‘n Go will now directly tell users the disclaimer ‘This is Not a Touch ‘n Go Card’ before they apply for a TnG Visa Prepaid card.

We checked it out for ourselves, and indeed when you tap on the Visa logo in the eWallet app to apply for one of these cards, it will display the ‘This is not a TNG Card’ disclaimer at the bottom, with the additional line explaining that for tolls and public transportation usage, please use a regular TNG card instead.

As a quick refresher, the TNG Visa card is actually Malaysia’s first numberless payment card. It aims to provide greater privacy and fraud prevention for shoppers, with the actual card details only viewable via your Touch ‘n Go eWallet app—this means you can also use it for online transactions. You also have control of the card’s security, such as freezing the card and changing the PIN of the card from your eWallet app itself.

Related reading

• Touch ‘n Go’s eWallet-linked Visa card is Malaysia’s first numberless card?
• Touch ‘n Go Visa Prepaid card rolling out to more eWallet users, no application or renewal fees for now
• Touch ‘n Go Visa card now available to all eWallet users, accepted worldwide where Visa is accepted
• Touch ‘n Go Visa card can’t be used for tolls and public transport, but the real problem is the brand
• Touch ‘n Go Visa vs regular TNG card: What’s the difference and where can you use it?