[ UPDATED 11.10PM 15/6/2022 ]: Touch ‘n Go eWallet services are now back online, after technical difficulties that brought the platform along with RFID and PayDirect down for almost the entire day. You can read more about it here.
[ UPDATED 6.30PM 17/6/22 ]: Touch ‘n Go has now released a new statement saying that they are still experiencing a technical difficulty affecting all Touch ‘n Go eWallet services. However, they added that Touch ‘n Go cards and RFID can still be used in highways, transit and parking assuming there’s enough balance in it.
If you woke up this morning, drove to work and passed by a toll only to see plenty of cars stuck and unable to go through the RFID lane, here’s the likely explanation for it. The Touch ‘n Go eWallet is currently experiencing a service interruption that is affecting not just eWallet payments but also RFID and PayDirect transactions.
This means that for the time being, you’ll be unable to use your Touch ‘n Go eWallet to pay for transactions via QR code nor can you access it to transfer money to others. It seems that while you can still launch the app as normal, whenever you try to do anything on it such as reload your eWallet or scan for payment you’ll be greeted with a pop up message saying ‘Connection Time Out’.
Furthermore, the Touch ‘n Go eWallet outage means that those of you on the road who use RFID or PayDirect will need to make sure you have enough credit or balance in your physical Touch ‘n Go card. If not, you’ll want to reload your physical Touch ‘n Go card before you head out or at the dedicated Touch ‘n Go reload toll booth. The current outage also affects the ability to reload the new Enhanced Touch ‘n Go card via NFC straight from your TnG eWallet app.
Touch ‘n Go has so far acknowledged the issue, and has stated that they’re working on rectifying the matter and will update users accordingly once the platform is back online. They also apologise for the inconvenience caused.