[UPDATE] TM: Unifi TV disrupted nationwide due to fire, service to be restored this evening

[ UPDATE 5/1/2022 18:55 ] TM is offering free access to all Unifi TV channels from 14 January to 12 February 2022.

[ UPDATE 4/1/2022 19:00 ] TM has updated that its Unifi TV service has been restored.

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Telekom Malaysia (TM) has announced that its Unifi TV service has been disrupted nationwide since yesterday evening (3rd January 2022) at 9.50pm. According to the official statement, the service disruption was caused by a fire that affected their Uninterruptible Power Supply (UPS) equipment at TM’s IT Complex in Cyberjaya.

According to the broadband provider, they are working tirelessly with their contractors and engineering teams to restore the service. It aims to complete power restoration by 12 noon and to restore Unifi TV services later by 3.00pm today. It is estimated that 300,000 Unifi TV users are affected by the interruption. TM has noted that other TM and Unifi services are not affected by the incident.

TMpoint in Cyberjaya will remain closed due to low power supply. Affected customers can track the progress on the Unifi Alerts page.

TM apologises for any inconvenience caused and their priority is the safety and well-being of their employees and contractors during the restoration process. It added that the Fire and Rescue Department of Malaysia (BOMBA) had took control of the fire situation and they have received the necessary building assessment and clearance from BOMBA at 4.00am.

At the time of the incident, the building block was not in full operation and only a small number of employees are on site. There are no reports of injuries and the cause of the fire is still being investigated.

In case you missed it, TM is offering assistance to customers affected by the recent floods. Besides offering free broadband equipment replacement without contract extension, they are waiving 2 weeks subscription and extending credit terms for Unifi customers affected by the floods.