To help customers affected by the recent floods, Celcom is currently offering free replacement of damaged broadband equipment. The free equipment replacement programme covers customers of both Celcom Fibre and Wireless Broadband services.
According to Celcom, there’s no contract extension and it even covers existing customers with devices that are out of warranty. The free equipment replacement is available starting today, 28th December 2021 until 31st January 2022.
If you’re an affected Celcom customer, you can them by calling 11111 or +60196011111. The customer service consultant will help to arrange a one-to-one swap for your damaged broadband equipment at no extra cost.
The devastating floods which hit several states have also caused major disruption to telecommunications services. Several network sites were down due to power outages and are currently being restored in stages. According to their update yesterday, Celcom has fully stored services in affected areas of Ijok, Shah Alam, Port Klang, Banting, Jerantut, Mentakab and Bera.
In case you missed it, TM is also offering free equipment replacement for affected Unifi Fibre and Unifi Air customers. In addition, they are also offering a two-week subscription waiver for affected customers plus a credit term extension.
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- Celcom: 70% of flood-impacted network sites in Klang Valley restored, 50% of sites restored in Eastern and Southern regions
- Celcom has fully restored mobile connectivity in most flood-affected areas
- TM waives 2 weeks subscription, extend credit terms for Unifi customers affected by floods
- TM: No contract extension for free replacement of Unifi equipment damaged by floods