[UPDATE] U Mobile faces network interruption, users report “no signal” problem

[ UPDATE 2/1/2021 23:30 ] According to U Mobile’s responses on Twitter, they have solved the network issue. Users who are still unable to connect to the network are urged to restart their devices.

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It appears that U Mobile is having a network issue at the moment which affects a significant number of users. Based on posts on social media, U Mobile subscribers are not able to access voice and data services as they are getting the “no signal” status on their phones.

https://twitter.com/cerryann/status/1345358906835365888

Saya punya searching. Kemana hilang @umobile ? pic.twitter.com/wYg2ErleFu

— sinner (@fdikrm) January 2, 2021

Hi @osnapitzakmal, we are aware and our team is currently working to rectify the issue, your patience is highly appreciated. Please monitor your network connection from time to time

— U Mobile (@umobile) January 2, 2021

U Mobile is aware of the problem and they are working to rectify the issue as soon as possible. They advised its users to monitor their connection from time to time. In a separate reply, the orange telco said they expect to resolve the problem in 4 hours.

Hi @waniwahida8, we aware of the issue and our team is currently working in rectifying the issue right now. Your co-operation and is highly appreciated. The estimation time to resolve is 4 hours. For the time being, appreciate if you could monitor the … https://t.co/wZSI4elcMD

— U Mobile (@umobile) January 2, 2021

It seems that the network problem had started since 4pm, however, not all customers are affected. Some U Mobile users are still able to get connected to the network with no issues.

Are you having issues with U Mobile right now? Let us know in the comments below.