SPAD wants to know what you think of our local taxi industry

As if it isn’t obvious enough, land transport authority, SPAD is running an online survey to gauge public perception of our local taxi industry. The survey aims to formulate a solution based on your feedback, to improve the overall service levels.

The survey is conducted online via Google Docs which shouldn’t take more than 5 minutes of your time. Towards the end, the survey covers a couple of questions on new “ride-sharing” service such as Uber and Grabcar.

We find it surprising that SPAD is opting to use Google Docs for this exercise. If they are indeed serious, they could have engage a research company to conduct an proper survey with a sizable sample size. There’s no doubt that our taxi industry requires a full revamp especially when we are listed among the Top 10 countries with the worst drivers.

The spat between licensed taxi drivers and new app-based ride sharing services is still on going. Several taxi drivers had organised a protest on 18th November and they threaten to block KL roads if Uber and Grabcar continues to operate. More commuters are favouring these new app-based ride sharing services as it offers better vehicles, convenient payment options and reliable pick ups without the hassle of negotiating with a reluctant driver.

To give your feedback on the situation, here’s the form for you to fill. With Uber and Grabcar around, do you still use taxis?

[ SOURCE, VIA ]