Damaged submarine cable slows down internet to the US

Telekom Malaysia has announced that it has detected a “fault” on the Asia-America Gateway (also known as the AAG) submarine cable system at a segment near the Philippines linking Malaysia to the United States and North Asia. The damaged segment is causing slow connections to sites and servers hosted in the US and North Asia when accessed from Malaysia.

The consortium that manages and maintains the AAG (in which TM is a part of) have already started repairs, service is expected to return to normal by Saturday 7 Feb — that is, if weather and sea conditions remain ideal. In the meantime, TM is diverting traffic to alternative routes to minimise impact to user.

Located along one of the busiest sea lanes in the world, the AAG is prone to damage both by ships and weather conditions. The last time the AAG cable system was damaged was in September 2014 and it took almost a month for restoration works to be completed.

If you have any questions or require any assistance, you can get in touch with TM via email at help@tm.com.my for Streamyx customers and unifi@tm.com.my for UniFi customers, or you can reach them on Twitter at @TMConnects.

[source]