GXBank, Malaysia’s first digital bank, celebrates their second anniversary while reaffirming its aim to make banking conveniently accessible, inclusive and empowering, ensuring all Malaysians can be financially resilient.
After two years since launch, the GXBank currently has over one million customers, making them the largest among the 5 digital banks in Malaysia.
Besides having over a million transacting customers, GXBank CEO Kaushik Chowdhury shared that GXBank has facilitated more 220 million transactions in this year alone.
He said, “The trust placed in us is humbling, and it validates our belief – the true value of technology in finance must translate into meaningful access and effectively serve the financially underserved. We are quietly but surely proving that our use of AI and data is about the essential utility that ensures the financially underserved are finally being served.”
GXBank believes it has made an impact by boosting financial resilience and access for the underserved community. It shared that RM24 million in interest were earned collectively by customers in 2025.
On top of that, over 120,000 FlexiCredit drawdowns were made with more than 60% utilised for unexpected emergencies such as medical bills or car repairs. It also revealed that almost 50% are using it for daily expenses. Based on a customer survey, almost 50% are improving their money habits and credit score with timely payments on their FlexiCredit.
Through its Impian Gigih initiative, GXBank has also distributed bursaries to more than 1,700 underprivileged students and is sponsored 18 students in their tertiary education.
Under the hood, GXBank says it is using AI in its infrastructure to boost security, reduce friction and improve access for customers. This includes Adaptive Authentication, Predictive Fraud Prompts and Active Selfie Checks that use motion-based verification that scammers can’t fake.
The digital bank added that these tools enable faster onboarding, seamless credit approvals, faster renewals and enhanced detection of compromised devices, aimed at protecting customers from unauthorised losses.
One of the major milestones is the introduction of GX Biz which was aimed at supporting underserved micro, small and medium enterprises (MSMEs) in Malaysia. Deputy CEO and COO Hildah Hamzah shared that since the launch of GX FlexiLoan in September, they have disbursed RM25 million to MSMEs.
With its fully digital onboarding process, GXBank is seeing MSMEs successfully opening an account and applying for loans within 8 minutes, which was previously unheard of in the industry.
To commemorate its second anniversary, GXBank is launching its 1,000,000+ Impian Malaysia campaign to help Malaysians achieve their financial goals.
For MSMEs, they can enjoy 3.00% p.a. daily interest on business deposits, with a 0% interest on the first month of loan payment.
Meanwhile, for consumers, GXBank is offering a limited time offer of 4.00% p.a. interest with its Bonus Pocket on savings up to RM50,000. On top of the base 2.00% p.a. interest, users can enjoy an additional 0.58% p.a. bonus interest for 2 months or 2.00% p.a. bonus interest with a tenure of 3 months.
According to GXBank, Bonus Pockets provide users with full flexibility with no lock-in periods and there’s no spending or stamp collection required to enjoy 4.00% p.a. interest.
