Maxis has announced a strategic partnership with solutions provider Globe Teleservices Pte. Ltd. (GTS) to implement an AI-powered integrated firewall for messaging and voice traffic across its network in Malaysia.
The fully managed, end-to-end solution is aimed at strengthening network security, traffic integrity, and fraud prevention, benefiting millions of Maxis subscribers while ensuring the quality of international messaging traffic entering the country.
Under this initiative, Maxis and GTS will define and enforce firewall policies for international messaging and voice traffic terminating on the Maxis network. Utilising advanced AI and machine learning (ML) that leverages on aggregated global traffic, GTS’ Armour Firewall provides rapid fraud mitigation with 24/7 monitoring and continual testing.
The AI-powered firewall is designed to block spam and international message bypass attempts coming from unofficial channels (grey routes) and large-scale fraudulent operations such as SIM farms. As a result, Maxis customers can look forward to stronger network protection and uninterrupted communications.
Maxis’ Chief Enterprise Business Officer Prateek Pashine said, “Customer trust and experience are central to Maxis. This partnership with GTS reinforces our international message and voice defences, deploying AI-powered controls and continuous monitoring to ensure that essential messages reach subscribers quickly and securely. This provides businesses with stronger delivery assurance and our mobile users a safer experience, all on our fast, reliable, and secure network.”
Meanwhile, Globe Teleservices Group CEO Ashutosh Agrawal said, “We are proud to work with Maxis to safeguard the messaging and voice channels at scale. Our AI-enabled Armour firewall combines intelligent threat detection with global delivery expertise to protect networks, enhancing customer experience and value that is often lost to fraud and bypass.”
Through the partnership, Maxis and GTS are reinforcing the foundations of a safer, higher quality connectivity and digital ecosystem in Malaysia that supports innovation. The latest initiative is in line with Malaysia’s focus on cybersecurity and becoming an AI nation, which is a key priority outlined in the 13th Malaysian Plan (13MP).
