The Malaysian Communications and Multimedia Commission (MCMC) has revamped its user complaints website with a new Consumer Redress Portal (CRP). According to the regulator which covers telecommunications, postal, broadcast and content, the new CRP offers upgraded features and improved user experience. It aims at addressing your complaints effectively while providing better support and faster resolutions.
How to lodge a complaint with the MCMC
The CRP is still accessible via aduan.mcmc.gov.my and it offers a new look. If you’re having an issue with your telco service, the front page now provides a shortcut for users to check on a telco’s network status or scheduled maintenance and outages. The CRP covers 5 different sectors namely telecommunications, postal and courier, online content, broadcasting and subsidiary matters.
To file a report, you’ll need to register an account and an email verification is required. Once you’re done, you can click on “New Complaint” for the intended sector and provide as much information as possible for your report. The CRP lets you track your submitted complaint and you can also get additional support as well.
Complain to your service provider before reporting to MCMC
Before reporting your 4G, 5G or fibre broadband issues to the MCMC, users are urged to report the problem to their respective telcos and service providers first. If the answer is not satisfactory or the provider has failed to resolve the issue, you can then proceed to file a complaint via the CRP.
The MCMC then reach out to the relevant industry forums such as Consumer Forum, Postal Forum and Content Forum to perform complaint redressal through mitigation and mediation between the industry and consumers. If there is industry non-compliance in the delivery of service to consumers, the MCMC will then conduct an investigation into the matter.
To learn more, you can visit MCMC’s CRP.
