RHB Bank has announced that its Now Internet Banking platform will be discontinued effective 31 March 2023. RHB customers are asked to migrate over to its new RHB Online platform instead.
According to RHB, the bank said that the decision to terminate the classic RHB Now platform was to “ensure [the customers] are protected by the latest security enhancements and are able to enjoy our newest online banking features”. They also said customers need to migrate their recurring transactions and favourite accounts “immediately” to ensure a smooth transition.
To do so, customers will need to do the transition “manually”. This is how to make the move:
- Log in to the new RHB Online Banking platform with your existing RHB Now username and password. You will not need to open a new account.
- Set up your recurring transactions by clicking the “Enable Recurring” button on the Payment/Recipient Details page
- Add favourite payee accounts via the “Add to Favourite” feature, or through Account Settings
- Make sure to remove all their recurring transactions from RHB Now
“With these simple steps, you will be able to carry out fast and seamless banking, complete with the latest online banking features and security enhancements that will protect your transactions anywhere, anytime,” RHB highlighted.
For more information and inquiries, you can call the bank’s contact centre at +603 9206 8118 or send an email to [email protected]. You can also use the bank’s online feedback form or message them on the RHB Group Facebook page.