Some Touch ‘n Go eWallet users have reported having received an email about their account being dormant. It was also stated that dormant eWallet accounts are subject to a dormant fee of RM2.50 per annum which will be deducted from the remaining Touch ‘n Go eWallet balance.
Touch ‘n Go has responded to the issue and they said the email was sent by mistake due to a technical error. They apologised for the confusion and any inconvenience caused while assuring that no deduction has been made to the eWallet.
According to TNG Digital’s FAQ, a Touch ‘n Go eWallet will become dormant if there are no logins or transactions performed for a consecutive period of 365 days. An eWallet account with a status that’s changed from “Active” to “Suspended” is still accessible but is only limited to reload function only. It added that a dormant fee of RM2.50 will be imposed annually and will be deducted from the remaining balance. A dormant account can be reactivated by simply making a reload.
If there are no transactions made within 180 days of the suspension, the TNG eWallet account will be blocked and users will no longer be able to access their account. Any remaining balance from the account that remains “dormant” for a period of 7 days will be transferred to the Registrar of Unclaimed Money.
However, it is stated that the clause for changing the account status from “Active” to “Suspended” or “Blocked” has been waived until further notice, as determined by TNGD. Before an account turns dormant, Touch ”n Go will inform customers via registered email or SMS to their registered mobile number. Another notification will be sent as soon as the account turns dormant.
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