It appears that Maxis is having some network issues at the moment with users getting just EDGE (2G) instead of 4G on their phones. This obviously affects internet connectivity and it seems to be affecting selected customers in the Klang Valley.
Anyone having issues with Maxis? There are reports of Maxis 4G connection dropping to Edge (2G) in KL and PJ. pic.twitter.com/TTLeJcDzW6— SoyaCincau (@Soya_Cincau) September 21, 2022
At about 5.00pm, we had difficulty paying using GrabPay as our Maxis line is showing EDGE instead of 4G. Once we turn airplane mode on/off several times, we managed to connect to their 4G network. Other customers have also reported similar issues on Twitter and that their lines are down in Petaling Jaya.
We’ve reached out to Maxis and they acknowledged that there was a temporary glitch but services have been recovered. Users who are still stuck on EDGE or can’t get data connection are advised to turn airplane mode on and off, or to restart their phones.
This isn’t the first time Maxis had this network issue as we’ve reported a similar incident back on 30th June 2022. There are users who have also tweeted to us that the Maxis connection switching from 4G to EDGE has been going on since the end of August.
In case you didn’t know, most 3G sites have been shut down nationwide as part of the JENDELA plan to sunset the 3G network by end of 2021. The 3G shutdown was aimed at refarming the existing spectrum to increase capacity for 4G usage. As a result of the shutdown, users will fallback to 2G if the 4G network is not accessible or if their devices do not support Voice over LTE (VoLTE).
Do you face similar network issues regularly on Maxis? Let us know in the comments below.