Unifi broadband users in Cheras and Bukit Anggerik face service disruption due to cable cut

If you’re a Unifi fibre broadband user in Cheras and Bukit Anggerik, you may face disruption for your fibre service at the moment. Unifi has acknowledged the issue on its Facebook page and they are trying to fix it as soon as possible.

According to Unifi, the issue was caused by a cable cut which is believed to be due to construction works. It added that due to the complexity of the connectivity, it may take a while before all affected services are restored. Unifi assured its users they are working around the clock to fix the issue as quickly as possible.

Based on the Unifi Alerts page, the current estimated time to resolve is at 2am tomorrow (7th September). Unifi will provide more updates on its Facebook and Twitter channels.

It appears that other broadband providers that utilises TM’s High Speed Broadband (HSBB) network are affected as well. Several Maxis users have complained online and some have also received an SMS from Maxis about the issue. From the looks of it, the issue started this afternoon and it affects Taman Cheras Utama, Taman Desa Baiduri, Taman SPPK, Taman Suria Jaya, Taman Connaught and Taman Len Sen.

Besides Cheras and Bukit Anggerik, Unifi has also reported another cable cut incident in Sabah. The issue has also caused service disruption for Unifi Mobile and Fibre services in Lahad Datu and Tawau.

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