MCMC: Broadband installation and on-site troubleshooting permitted in green zones

As announced by Senior Minister Datuk Seri Ismail Sabri Yaakob, new broadband installation is now permitted during the movement control order as the internet is viewed as an essential service. The Malaysian Communications and Multimedia Commission (MCMC) has also issued a statement on the new directive. Telcos are only allowed to proceed with new broadband installations depending on the risk profile of the location.

Fixed broadband installations for green zones only

According to the MCMC, new installations and troubleshooting at customer’s home are only permitted if it’s located in green zones with no confirmed COVID-19 cases. If an area is categorised as yellow and red zones which has positive cases of COVID-19, installations are strictly prohibited.

Troubleshooting until DP for yellow and red zones

For restoration works in yellow and red zones, telco technicians are allowed to troubleshoot until the Distribution Point (DP). They are not allowed to enter the premise unless it is a premise that provides essential and critical services. TM has recently issued a similar guideline for installation, restoration, maintenance and installation of new infrastructure during the MCO.

Additional safety precaution

Before a job can be carried out at a customer’s home, both service provider staff and customers must present their declaration of health. During the installation or troubleshooting, technicians need to comply with customer interaction guidelines set by the respective service providers. According to the MCMC, both parties must have their face masks on and practise social distancing at all times.

Telco technicians are not permitted to enter customer premises in yellow and red zones as it poses a high risk and could cause both workers and customers to be exposed to COVID-19. They added the standard procedure requires service providers to send at least two staff to a customer’s home to conduct a technical assessment on the suitability for fixed broadband installation.

Wireless Broadband as an alternative

For those who can’t install fixed broadband at their homes, MCMC is urging customers to consider using wireless broadband services. These broadband alternatives are easier to install without any wiring or hacking, and there are various packages offered from telcos through their websites.

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