[Update] Social media goes crazy after this tweet from Maxis

[UPDATE 27/05/2019 18:43]: “Larni” has issued a response on Twitter. According to the latest tweet via @MaxisListens, the tweet about Larni and Alvin is not true and Maxis is currently investigating the matter.

Hi everyone, I'd like to clear the air, the tweet about me and Alvin is not true. We are investigating the matter. Btw, Alvin & I have a great working relationship! – Larni

— Maxis (@MaxisListens) May 27, 2019

[UPDATE 27/05/2019 19:03]: Larni has also tweeted from her personal account:

@MaxisListens Hi everyone, I'd like to clear the air, the tweet about me and Alvin is not true. We are investigating the matter. Btw, Alvin & I have a great working relationship! – Larni

— Larni Bharatan (@Larni08) May 27, 2019

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Handling social media for a telco isn’t easy. If you follow any telco on Twitter, it is normal to see nasty tweets from disgruntled customers but there’s this one tweet from Maxis that went viral.

At 3:32PM today, @MaxisListens had tweeted what appears to be a complaint of a supervisor which claims to be sent by “Larni”. At the time of posting, the tweet has been deleted but screenshots of it have been circulating online. Unsurprisingly, “Larni” is currently trending on Twitter.

Sempat screenshot kah kah kah. Apa cerita ni @MaxisListens? pic.twitter.com/BmocMSsEo3

— Boeing 747 (@Boeing747S8) May 27, 2019

At the moment it isn’t clear if this is a genuine tweet from an unhappy employee or if @MaxisListens was hacked by an outsider. It could be an act of sabotage towards specific employees in the company.

https://twitter.com/TharmaPillai/status/1132928830820081664

When we check through the timeline, it appears that the same culprit has responded to other customers like the one below.

We’ve reached out to Maxis for clarification and we will update this post once we have more details.