OPPO is serious about combating counterfeit products. Here’s what you need to know

Recently a brawl at Low Yat Plaza had occurred which was reported to have started as a shoplifting incident and then escalated into a bigger mess. As usual, there are several accounts of what really happened including one that claims to be a cheating case between a buyer and seller. Kuala Lumpur’s CID chief has mentioned that the incident was pure thuggery and it isn’t racially driven as some quarters might have posted on Facebook.

On the allegation of selling fake phones, OPPO Malaysia has immediately issued a statement that they are taking a hard stance on counterfeit products. OPPO is having a challenge of tackling counterfeit OPPO smart phones in our local market and they urged consumers to purchase only from their authorised outlets. They maintained that their official outlets, dealers, distributors and partners are carefully selected to provide the highest quality of service and most importantly to sell genuine OPPO products.

Ever since they started operations in Malaysia, OPPO has highlighted a number of fake products which can be seen even at Pasar Malam. A few months back, they shared a couple of photos and video of a fake OPPO N3. To protect consumers better, they had even released an online IMEI checking tool to verify if the serial number of the device is a genuine unit. As mentioned before, they urge consumers who have been duped with clone units to make a formal report to the authorities for further action.

In a separate incident last year, one of our readers had been sold a fake Redmi Note which was shoddy in build quality and it uses inferior specs. If you haven’t seen it yet, you can check out his detailed video comparison between a genuine and fake Redmi Note.

What should you do if you’ve gotten a fake device?

1. Approach the Seller/Shop
The first step is to try to settle with the person that sold you the product. You’ll need to produce a receipt that includes the matching serial number of the device. Inform that that you’ve been sold an imitation unit and demand for a replacement or a full refund.

2. Report to the Ministry
If the seller refuses to entertain your requests, the next best step would be to report to the Ministry of Domestic Trade. You can drop them an email which they will respond within 3 working days. Do attach the full details including your receipt, device model and the shop that you’ve purchased from.

Whatever happens, stay calm and resolve your issue through the authorities. As always, buy only from authorised outlets and if a deal is too good to be true, it probably is.