Xiaomi now has its own exclusive service centre at Low Yat Plaza

Xiaomi today has officially open its first Exclusive Service Centre on the 4th floor of Low Yat Plaza, Kuala Lumpur. This adds on to its existing network of 6 panel service centres in West Malaysia. Being an exclusive centre, you can expect faster turn around where they aim to repair any device within 2 hours. As comparison, its other service centres have an SLA of 2 days which Xiaomi claims to have 90% of service orders being resolved within a day.

Apart from being a place to send your faulty Xiaomi smart phones and accessories, the outlet also doubles up as a mini showroom where you can touch and feel its wide range of products. Some of the products on display include the 49″ 4K resolution Mi TV2, Mi Pad and its Mi Routers.

Before you send your device in, take note that the exclusive service centre currently accepts official Xiaomi products that are sold from the Malaysian Mi Store, partner telcos and online retailers such as Lazada. So if you’ve gotten a unit from elsewhere, the pending repairs are subject to their HQ approvals.

If there’s a need to repair your Xiaomi device, below is their current list of service centres in Malaysia.

Mi Exclusive Service Centre
Low Yat Plaza, #04-11, No. 7 Jalan Bintang, 55100 Kuala Lumpur.
Tel: +603 2110 5184

Monday to Saturday: 11:00 am to 8:00 pm

Sunday: 11:00 am to 6:30 pm

Petaling Jaya
W-10-13, 10th Floor, Melawangi Business Suite, AMCORP Trade Centre,
18, Jalan Persiaran Barat, 46050 Petaling Jaya.
Tel: +603 7954 2323

Monday to Friday 09:00-18:00 (excluding public holidays)
Service Center Phone Number:

Penang
Lot 33-4-38, 4th Floor, Perangi Mall, 10100 Komtar, Pulau Pinang.
Tel: +60 4262-8211

Monday to Friday 10:00-19:00 (excluding public holidays)
Saturday 10:00-14:00 (excluding public holidays)

Ipoh
71A, Jalan Medan Bestari 1, Bandar Baru Bestari, 31400 Ipoh.
Tel: +60 5548-7255

Monday to Friday 10:00-19:00 (excluding public holidays)
Saturday 10:00-14:00 (excluding public holidays)

Kota Bahru
Lot 390, 1st Floor, Jalan Jambatan Sultan Yahya Petra, Seksyen 17, 15150 Kota Bharu, Kelantan Darul Naim, Malaysia
Tel: +60 9743-3633

Saturday to Wednesday 10:00-19:00 (excluding public holidays)
Thursday 10:00-14:00 (excluding public holidays)

Melaka
182-A, Taman Melaka Raya, 75000 Melaka.
Tel: +606 286 2210

Monday ~ Friday (10:00- 19:00) (excluding public holidays)
Saturday (10:00 – 14:00) (excluding public holidays)

Johor Bahru
L4-65 & L4-66, Digital Valley @ Danga City Mall, Jalan Tun Abdul Razak, 80000 Johor Bahru, Johor Darul Takzim, Malaysia
Tel: +607 228 2211

Monday to Friday 10:00-19:00 (excluding public holidays)
Saturday 10:00-14:00 (excluding public holidays)

For further inquiry, you can contact the Xiaomi Service Hotline at 1800-28-1182 or 015-4840-7777.