Maxis network had experienced a technical issue yesterday afternoon which affected incoming/outgoing voice calls in the Klang Valley and selected areas. While mobile voice calls we’re affected, Maxis subscribers are still able to use SMS and mobile Internet service during the outage.
As a compensation for inconvenience caused yesterday, Maxis is offering free SMS within Malaysia from 6:00PM this evening (16th June) until 11:59PM tomorrow on 17th June. This is open to all Maxis customers nationwide. Full official statement on the outage below:
We apologise to our customers who have experienced difficulty in making or receiving calls in the Klang Valley and extended surrounding areas. Our engineers responded to a technical incident at 4:50pm on 15/6 and have worked around-the-clock to restore the service. We were able to isolate the fault and the voice service has been restored. Our SMS and internet services were not affected.
In view of the inconvenience caused and whilst we continue to monitor the performance of the network, Maxis will offer all its customers, FREE DOMESTIC SMS service from 6:00pm on 16/6 until 11:59pm on 17/6. Once again, we apologise for the inconvenience caused and thank our customers for their understanding and patience.
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