U Mobile CEO apologises for service interruption

This afternoon, U Mobile had a nationwide outage causing connectivity issues to their customers. Obviously it was a chaotic few hours until their service was restored back to normal in the same evening.

U Mobile’s Facebook page had informed that their network is back to normal about 6PM and they are monitoring their network closely.

Just an hour ago, they have uploaded a video clip of their CEO Dr. Kaizad B. Heerjee apologising for inconvenience caused by the down time. He explained that the service interruptions were caused by a glitch during their network upgrade exercise. He added that customers expect a lot from their network and they will work harder to exceed those expectations.

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