Up until yesterday Yes 4G subscribers had no way to track their usage of the service through the Yes self-care portal.
Turns out now you can. Yes has updated their self-care portal to introduce usage tracking and you get a basic overview of what you’ve used your Yes credits for, be it data, SMS or voice calls.
It’s a good start, though we’re perplexed as to why this wasn’t available from the beginning and we suspect it could be related to the back-end system issues that was bugging the telco in its first few weeks after the brand was launch.
What we would like to see is Yes add more detail into the tracking just like you would typically get from a mobile operator such as how much data was downloaded and uploaded, details of individual calls as in to what number the call was made to, the date, time and also the duration of the call. Same goes with SMS where subscribers know when they send and to who the SMS was sent to.
There’s no doubt that Yes will eventually have all these feature online, the question is when?
