If a phone deal is too good to be true, it probably is. Vivo Malaysia wants to raise awareness of counterfeit Vivo smartphones being sold in the local market. It highlighted that these fake devices pose a significant risk to consumers who may unknowingly purchase them through unofficial sources. Besides the lack of official warranty and support, using these counterfeit devices could be a potential safety hazard and data security risk.
According to Vivo, they have identified common models that have been prime targets for counterfeiting. This includes the Vivo S1, S1 Pro, V11i, V15, V3, V9, V9 Youth, Y11, Y12, Y17, Y19, Y20, Y31, Y50, Y55, Y66, Y67, Y71, Y7S, Y81, Y83, Y85, Y93 and Y93s.
To check if your Vivo device is genuine, you can check online from Vivo Malaysia’s IMEI checker. From the page, you can enter your phone’s IMEI1 number which you can find by dialling *#06#. If the Vivo device is genuine, it will show all the relevant details including product model number, colour and warranty expiry date. The device is fake if the website fails to return any results.
If you need further assistance, customers can contact Vivo Malaysia’s hotline number at 1800-81-2836.
Vivo urges all consumers to purchase Vivo smartphones from Vivo concept stores, authorised dealers and online stores including their official Shopee Mall store and Lazada flagship store. As we’ve highlighted previously, there are scam stores that list fake products on eCommerce platforms such as Lazada and Shopee. It is quite easy to spot fake products if you follow the key rules and if you stay alert. For greater peace of mind, it is best to buy your devices from official stores on the respective eCommerce which come with a money-back guarantee.
