Awhile back we published a video talking about our experience with Malaysian public transport, and it became a hot topic of debate. What surprised us was how many of you were willing to share your stories and suggestions with us. In this video, we want to amplify some of the public’s concerns and hopefully use our platform to get your feedback out to those who can make a difference. Here are your stories.
About 23% of comments were on the topic of “Last Mile” connections. This refers to the mode of transportation users use to get from their homes to a main public transportation lines like trains. These can include taking the bus, walking, and even driving to the train station. While it’s easy to blame service providers like Prasarana, having good last mile connections requires collaboration between Prasarana and the local government under Town and Country Planning Act of 1976.
10% of comments touched on issues regarding punctuality, reliability and interval frequency of public transport. While it’s more understandable that busses have difficulty keeping to the exact schedule because it shares the road with other motor vehicles, it seems a little ridiculous that trains aren’t able to do so too.
9% of the comments were stories surrounding the issue of safety and accessibility especially for the differently abled person. It looks like the lack of proper walkways continues to be a problem around the Klang Valley. What’s more, there are reportedly plenty of issues around OKU lifts malfunctioning and in a state of disrepair for an unreasonable amount of time.
3% of comments also brought up the issue of their homes being outside of the coverage of public transport. Some were from the Klang Valley while others brought up the crucial point of how little public transport there is outside of the Klang Valley.
Another 3% shared our disappointment with the Pulse app and lack of live tracking features. Many also suggested that we use third party applications like Moovit or Google Maps but that seems like a band-aid solution.
