[ UPDATE ] Grab: Viral post of GrabFood riders’ lower earnings is because of a “technical issue”

[ UPDATE 02/08/2022 18:50 ] Grab’s statement to the riders was posted on 21 July, according to a Facebook user.

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Yesterday, we reported that Malaysian Grab riders have shared on social media that they’re planning for a protest on Friday, 5 August 2022.

The call for protest

Grab riders groups on Facebook have shared posters with the words “Sembelih Rider”—which roughly translates to “killing the riders”. According to another post on Facebook, the protest has to do with an apparent fare change that went viral amongst Grab riders. Reportedly, an apparent screenshot showed a RM3 fare for June 2022 when the riders’ fare has always been RM5.

The screenshot that went viral is reportedly a doctored screenshot. However, many riders have shared their frustrations on the Facebook group pages—and planned to switch off the rider app this Friday as a protest.

“We struggle for our rider friends for justice together. What’s wrong with just stopping work for one day to give an impact on Grab to make changes to protect the riders?” wrote a member on Facebook.

Grab’s statement

The statement that Grab sent to the riders said that the “viral screenshot” saying the riders’ fare changed from RM5 to RM3 is actually a “technical error” in June 2022. However, there aren’t any new posts that suggest that the riders would cancel the protest. We’re not sure if GrabFood deliveries would forcefully halt this coming Friday, or if it will be a lot harder to order deliveries then.

Related reading

• [ UPDATE ] Did Grab lower their riders’ earnings? Some have banded to protest this Friday, 5 August