Grab has released another one of their “personalised” in-app reports—this time reported that customers in Malaysia gave away more than RM50 million in tips to riders and drivers through the app in 2021. Your personalised report would be able to show you how many times you’ve tipped a Grab partner, and other bits of information.
Selecting the personalised report will take you to your own 2021 “Millions of new beginnings” report—similar to the end of year report Grab made to show you how many times you’ve ordered food. It will let you know how many times you’ve tipped your Grab delivery drivers and riders and also tell you how many five-star ratings you gave.
Additionally, Grab touches on supporting local businesses. They listed the top three local food businesses I’ve ordered from the most, and unsurprisingly (for me), my top order was for coffee. The app also mentioned that we “helped preserve Southeast Asia’s environment by opting out of plastic cutlery sets” and listed how many times I personally had done so.
The report not only concentrated on providing customers with personalised information, but also added on more ESG-related information like how much in total Malaysian customers had tipped Grab drivers and riders in 2021. Approximately RM50,354,857 was recorded in the total value of tips.
Reportedly, Klang Valley users were the most frequent tippers with more than RM160,000 in tips given, while users in Kuala Terengganu were the most generous with the highest average tip value per booking. During MCO, Grab stated that the highest tip in a single booking was RM500. However, Grab apparently now only allows tipping to a maximum of RM50.
Recently, Grab has been under fire for being among the Malaysian e-hailing companies that have hiked up fare prices. It’s one of the reasons why there are also reportedly fewer deliveries being made, causing many riders and drivers to go back to their old jobs. Consequently, taxi use in Malaysia is up 40%.
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